Your parts guy Jim was so very helpful and patient on the phone, he was instrumental in this sale and bonding me to your organization. You’re lucky to have him. Without him giving me part #’s I would have given up on your clunky non functional eparts web site. When I put in the year 2003 none of my model choices included my car: Outback LL Bean H6 model and it was downhill to frustration from there. But Jim saved me and was the key with his expertise, patience and help. I’m glad I found him and you’re lucky to have a sharp guy like him. Ben Collins, formerly a first time customer, now permanent.